Tooting Bec Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Tooting Bec Carpet Cleaners provides professional carpet and related cleaning services to residential and commercial customers within its service area in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation booking or receiving the services.
Company means Tooting Bec Carpet Cleaners, the provider of the services.
Services means any carpet cleaning or associated cleaning services supplied by the Company to the Customer.
Premises means the property, whether residential or commercial, where the Services are to be carried out.
Agreement means the contract between the Customer and the Company for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides carpet cleaning and related services which may include, but are not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and spot or stain treatment. The exact scope of the Services will be agreed at the time of booking and confirmed in writing where applicable.
The Company reserves the right to refuse any job which it reasonably considers to be unsafe, unsuitable, or beyond the practical capabilities of the Services offered. In such circumstances, any fees already paid for Services not carried out will be refunded, subject to the cancellation provisions in these Terms and Conditions.
3. Booking Process
Bookings may be made by the Customer through the Company’s approved booking channels. At the time of booking, the Customer must provide accurate and complete information, including the address of the Premises, type and approximate size of the areas to be cleaned, access details, and any relevant information concerning the condition of the carpets or other items.
The Customer acknowledges that the quotation and estimated duration of the Services are based on the information provided at the time of booking. If on arrival the Company finds that the information supplied is inaccurate or incomplete, the Company may adjust the quoted price, amend the scope of work, or decline to carry out some or all of the Services.
A booking is only confirmed once the Company has accepted the booking and, where required, received any applicable booking deposit or prepayment. The Company may, at its discretion, require a deposit or full payment in advance for certain Services or during busy periods.
4. Access to the Premises
The Customer must ensure that the Company’s operatives have safe and unrestricted access to the Premises at the agreed time. This includes arranging suitable parking, entry arrangements, and access to all areas that are to be cleaned.
If parking charges apply, the Customer is responsible for covering such costs or making alternative parking arrangements nearby. Any delays or additional costs incurred due to restricted access, waiting time, or parking difficulties may result in an additional charge.
If the Company is unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation by the Customer and cancellation charges may apply as set out below.
5. Customer Responsibilities
The Customer must ensure that the Premises are reasonably prepared for the Services. This may include removing small items, breakables, and clutter from the areas to be cleaned, and ensuring that pets and children are kept safely away from working areas and equipment.
The Customer must inform the Company in advance of any known hazards at the Premises, including but not limited to loose floor coverings, electrical issues, sensitive alarm systems, or the presence of delicate materials or items.
The Customer is responsible for ensuring that electricity and water are available at the Premises for the duration of the Services unless otherwise agreed in writing.
6. Pricing and Quotations
Prices for the Services are normally provided as a quotation based on the information supplied by the Customer. Unless otherwise stated, all prices are in pounds sterling and are inclusive of labour, standard cleaning products, and equipment.
Quotations are provided on the basis that the Premises and items to be cleaned are in a normal and reasonably maintained condition. The Company reserves the right to adjust the price if, upon arrival, the condition or size of the areas differs materially from that described, or if additional work is requested by the Customer.
Any additional Services requested on the day that were not included in the original quotation may be charged separately and may require additional time on site.
7. Payments and Invoicing
Payment terms will be confirmed at the time of booking. The Company may require payment in advance, payment on completion of the Services, or payment on invoice within an agreed period, depending on the type of Customer and Services.
Payment methods accepted will be advised by the Company and may include card payments, bank transfers, or other recognised payment methods. Cash acceptance is at the Company’s discretion and may not always be available.
Where payment is due on completion of the Services, the Customer must ensure that an authorised person is available to make payment at the Premises, or that alternative arrangements have been agreed in advance.
If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in pursuing payment, including administrative and legal costs where applicable.
8. Cancellations and Rescheduling
If the Customer wishes to cancel or reschedule a booking, they must provide as much notice as reasonably possible, and at least the minimum notice period set out by the Company at the time of booking. Failure to provide adequate notice may result in a cancellation fee.
Where short-notice cancellation occurs, or the Company is unable to gain access to the Premises at the agreed time, the Company may charge a fee up to a reasonable proportion of the quoted price to cover lost time, travel, and administrative costs.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, or transport disruption. In such cases, the Company will offer an alternative time and date. If a suitable alternative cannot be agreed, any payments already made for Services not delivered will be refunded.
9. Service Standards and Limitations
The Company aims to provide Services with reasonable care and skill, using appropriate cleaning methods and products for the type of carpet or material involved. However, the Customer acknowledges that complete stain removal or restoration of items to a like-new condition cannot be guaranteed.
Some stains, wear, and damage may be permanent and beyond the scope of cleaning. The Company will not be liable for failure to remove such stains or for pre-existing damage or discolouration that becomes more visible after cleaning.
The Customer should notify the Company as soon as possible if they are dissatisfied with any aspect of the Services. The Company may, at its discretion, offer to re-attend to address reasonable concerns, provided that such concerns are reported within a reasonable time frame after the Services are completed.
10. Damage and Liability
The Company will take reasonable care when carrying out the Services. In the unlikely event that damage occurs as a direct result of the Company’s negligence, the Customer must notify the Company as soon as reasonably practicable and provide details of the damage.
The Company’s liability for any loss or damage arising out of or in connection with the Services shall be limited to the value of the affected item or the cost of repair or replacement, up to a reasonable amount. The Company shall not be liable for any loss of profit, loss of business, or any indirect or consequential loss or damage.
The Company will not be liable for any damage or deterioration arising from wear and tear, poor installation, pre-existing faults, shrinkage, fading, or defects in materials or dyes. Certain materials may react unpredictably to cleaning processes; the Company will exercise care but cannot be held responsible for inherent weaknesses in fabrics, carpets, or furnishings.
11. Customer Property and Personal Items
The Customer is responsible for the safety and security of personal belongings and valuables at the Premises. The Company’s operatives are not authorised to move large or heavy items of furniture or personal belongings beyond what is reasonably necessary for the provision of the Services.
The Customer should remove cash, jewellery, and other valuables from the areas where Services will be carried out. The Company accepts no liability for any loss of or damage to personal items that are not reasonably connected with the performance of the Services.
12. Health, Safety, and Environmental Compliance
The Company will comply with applicable health and safety requirements and will take reasonable steps to ensure that its cleaning methods and products are used safely and appropriately.
The Customer must not request the use of any cleaning products or methods that are unsafe, prohibited, or contrary to relevant regulations. If the Customer provides their own cleaning products or equipment, they do so at their own risk and the Company accepts no responsibility for any resulting damage, health issues, or unsatisfactory results.
13. Waste Regulations and Disposal
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with relevant UK waste and environmental regulations. This may include the collection and disposal of used cleaning solutions, soiled water, and minor debris arising directly from the cleaning process.
The Services do not include the removal or disposal of general household rubbish, hazardous waste, clinical waste, sharp objects, or any items classified as controlled or regulated waste. If such waste is present at the Premises, the Company may refuse to carry out some or all of the Services, or may require the Customer to arrange separate specialist disposal.
The Customer is responsible for ensuring that any waste they generate before or after the Services is managed and disposed of lawfully and in accordance with local requirements.
14. Insurance
The Company maintains insurance cover appropriate for the nature of the Services provided. Details of the relevant insurance policies can be made available to the Customer on reasonable request.
The existence of insurance does not affect the limitations and exclusions of liability set out in these Terms and Conditions.
15. Complaints and Dispute Resolution
If the Customer is unhappy with any aspect of the Services, they should contact the Company promptly with full details of the issue. The Company will investigate the complaint and may, where appropriate, offer a re-clean of the affected area, a partial refund, or another form of resolution at its discretion.
Both parties agree to act in good faith and to make reasonable efforts to resolve any dispute arising out of or in connection with the Agreement before considering formal legal action.
16. Privacy and Data Protection
The Company will collect and process personal data about the Customer only to the extent necessary to manage bookings, provide the Services, and administer payments and accounts. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Customer agrees that their contact details may be used for essential communication relating to the Services, including confirmations, updates, and invoicing.
17. Amendments to these Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will take effect from the date they are published or otherwise communicated to the Customer and will apply to new bookings placed after that date.
The version of the Terms and Conditions in force at the time of booking will apply to that particular Agreement unless otherwise agreed in writing.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services. No other terms, conditions, or representations shall be binding unless agreed in writing by an authorised representative of the Company.
By placing a booking for Services with Tooting Bec Carpet Cleaners, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
