Tooting Bec Carpet Cleaners Privacy Policy
This Privacy Policy explains how Tooting Bec Carpet Cleaners collects, uses, stores, and protects personal data for all customers in our service area. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act and to handling your information fairly, lawfully, and transparently.
By using our carpet and upholstery cleaning services or contacting us to request a quote or booking, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Tooting Bec Carpet Cleaners is a local carpet and upholstery cleaning service operating in the Tooting Bec area and surrounding locations. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal information is processed.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The information we may collect includes the following categories.
Identification and contact details such as your full name, address, service address if different, and any other location details required to attend your premises.
Communication details such as your preferred contact method and the content of any messages or enquiries you send to us, including by phone, text message, or online enquiry forms hosted by third parties.
Booking and service information such as dates and times of appointments, description of the work requested, information about the type of property, access instructions you provide, and records of services carried out.
Billing and payment related information such as the amount charged, the method of payment, and confirmation of payment status. We do not store full payment card numbers or security codes; where card payments are taken using a third party payment processor, that provider is responsible for handling your card data securely.
Technical and usage information such as information provided automatically by your device when you visit any website pages associated with our services, including basic log information and cookie data where applicable. This can include IP address, browser type, and approximate location. Any such data is collected in line with applicable cookie and tracking laws.
How We Collect Your Data
We collect personal data directly from you when you contact us to make an enquiry, request a quote, or book a service. This can be via phone, text message, messaging apps, or through online forms provided by third party platforms.
We may collect data automatically when you visit any pages related to our services hosted online, through the use of cookies or similar technologies implemented by our service providers. We may also receive limited information indirectly from third party platforms when you use their systems to contact us, for example booking portals or online directories that forward your enquiry to us.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we rely on the following grounds.
Performance of a contract. We process your data when it is necessary to provide our cleaning services to you, to respond to your enquiries, to prepare and send quotes, to schedule and carry out appointments, and to issue invoices and receipts.
Legitimate interests. We process your data for our legitimate business interests, such as managing our relationship with customers, improving our services, handling feedback and complaints, preventing fraud, and ensuring the security of our operations. We balance these interests against your rights and freedoms.
Legal obligations. We may process and retain certain information when necessary to comply with our legal and regulatory obligations, including tax, accounting, and record keeping requirements.
Consent. In limited cases, we may rely on your consent, for example if you ask to receive non essential marketing messages about our services. You can withdraw consent at any time, and this will not affect any processing that took place before your withdrawal.
How We Use Your Personal Data
We use the personal information we collect for the following purposes.
To provide and manage our cleaning services, including handling enquiries, issuing quotes, confirming bookings, attending your property, and completing requested work.
To communicate with you about your booking, including confirming appointment times, notifying you of any changes, and responding to your questions or requests.
To process payments, send invoices and receipts, and maintain accurate financial and service records.
To manage our business operations, improve our services, train staff, and keep appropriate administrative records of the services we provide.
To comply with legal obligations and respond to lawful requests from authorities where required.
To protect our rights, property, and safety, and those of our customers, staff, and others, including the prevention and detection of fraud or misuse of our services.
Data Sharing and Processors
We do not sell your personal data. We may share your information with third parties only where necessary for the purposes described in this Privacy Policy, and always under appropriate safeguards.
Service providers acting as data processors. We may use third party companies to host booking forms, manage messaging or communications, process payments, provide accounting and invoicing tools, store digital records, or support our information technology systems. These processors only act on our instructions and are contractually required to keep your data secure and confidential.
Professional advisers. We may share data with professional advisers such as accountants or legal advisers where reasonably necessary for the management of our business and compliance with legal obligations.
Authorities and legal bodies. We may disclose personal data to law enforcement, regulators, courts, or other public authorities where we are legally required to do so or where such disclosure is necessary to protect our rights or the rights of others.
In all cases, we limit the personal data shared to what is strictly necessary and ensure that appropriate protection is in place.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
For most customer records, we generally retain data for a period that allows us to manage repeat bookings and queries and to meet our tax and accounting obligations. After this period, we either securely delete or anonymise your personal data so it can no longer be linked back to you.
Information that is no longer needed for day to day business use but must be kept to meet legal obligations is stored securely and access is restricted.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Tooting Bec Carpet Cleaners customers in our service area, subject to some exceptions and limitations set out in the law.
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the information we hold about you.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data.
Right to erasure. In some circumstances, you can request that we delete your personal data. This right is not absolute and may not apply where we must retain the data for legal or legitimate business reasons.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds to continue or need the data for legal claims.
Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before your withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.
Data Security
We take appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to those who need it for legitimate business purposes and using secure methods for storing and transmitting information where practical.
International Transfers
Where any of our service providers are located outside the United Kingdom or European Economic Area, we will only transfer personal data where appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to ensure that your data is given an equivalent level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Tooting Bec Carpet Cleaners customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
